Refund & Cancellation Policy

Nexora Digital primarily provides digitally delivered products and services.

Depending on the product, delivery may include:

• access to a web application or software service;
• subscription-based digital access;
• digital audio or media content;
• downloadable digital materials;
• access to an online content library;
• online tools or resources; or
• other electronically delivered content or functionality.

Digital products may become available immediately or shortly after a purchase is completed.

Unless otherwise stated on the applicable product page or checkout, customers may request a refund within seven (7) calendar days of the original purchase date.

The 7-day refund period begins on the date the initial purchase is completed.

To request a refund, customers must contact danielvieirat@proton.me and provide sufficient information for us to identify and verify the applicable purchase.

For recurring subscription products, the standard 7-day refund period applies to the initial subscription purchase only. It does not automatically restart or apply to subsequent renewal charges, except where required by applicable law or expressly stated otherwise.

Once a refund is approved and processed, access to the refunded product, service, subscription, digital content, or associated entitlement may be suspended or terminated.

Nothing in this Policy limits any refund, cancellation, withdrawal, or other consumer rights that cannot legally be waived or restricted.

Certain Nexora Digital products may be offered on a recurring subscription basis.

The applicable subscription price and billing frequency will be disclosed before purchase.

Unless otherwise stated at checkout, subscriptions automatically renew according to the disclosed billing cycle until canceled.

Customers may cancel an eligible subscription using the cancellation functionality provided through the applicable account, billing portal, commerce platform, or other available cancellation method.

Where direct cancellation functionality is unavailable, customers may contact us for assistance at danielvieirat@proton.me.

Cancellation prevents future renewal charges once effective. It does not automatically generate a refund for charges already validly processed.

Unless otherwise stated or required by applicable law, access may continue through the remainder of an already-paid subscription period after cancellation.

Recurring subscriptions renew according to the billing frequency disclosed before purchase unless canceled.

The standard 7-day refund period applies to the initial subscription purchase and does not automatically apply to subsequent renewal payments.

Customers are responsible for canceling their subscription before the next renewal date if they do not wish to continue the service.

Cancellation prevents future renewals once effective but does not automatically refund a renewal charge that has already been validly processed.

We may review exceptional billing circumstances individually and will comply with applicable consumer protection, automatic-renewal, cancellation, and refund laws.

Certain Nexora Digital products may be offered for a single, non-recurring payment.

The applicable product page or checkout will identify the product, price, included content or functionality, and any applicable access period before purchase.

Unless otherwise stated, eligible one-time digital purchases are covered by the standard 7-day refund period described in this Policy.

A one-time purchase does not create recurring billing unless a recurring payment arrangement is separately and clearly disclosed and accepted.

After the standard 7-day refund period has expired, purchases are generally considered final unless a refund is required by applicable law or there is a qualifying billing, delivery, or technical issue.

A refund may still be considered in circumstances such as:

• a duplicate charge for the same transaction;
• an incorrect charge;
• a charge processed after a subscription was properly canceled before the applicable renewal;
• failure to deliver or provide access to the purchased product due to a verified issue attributable to Nexora Digital;
• inability to provide the purchased product or service substantially as described;
• a verified unauthorized transaction; or
• another circumstance in which a refund is required by applicable law.

Requests outside the standard 7-day period may be reviewed individually based on the circumstances and do not automatically qualify for a refund.

After the standard 7-day refund period, refunds are generally not provided solely because a customer:

• changed their mind;
• no longer wishes to use the product;
• did not use or fully access the purchased product;
• forgot to cancel a subscription before a properly disclosed renewal;
• expected functionality that was not included in the product description; or
• experienced personal circumstances unrelated to the operation or delivery of the purchased product.

We encourage customers to review product descriptions, prices, billing frequencies, access periods, and other purchase information before completing a transaction.

If you experience a technical problem that prevents you from accessing or using a purchased product, please contact us so that we can investigate the issue.

Where appropriate, we may:

• restore product access;
• correct the technical issue;
• provide reasonable troubleshooting assistance;
• provide an alternative method of delivery where appropriate; or
• issue a refund when the purchased product cannot reasonably be delivered or made accessible as described.

A temporary technical issue that can be reasonably corrected does not necessarily require a refund outside the standard refund period.

If you believe you were charged more than once for the same transaction or charged an incorrect amount, please contact us as soon as reasonably possible.

Once verified, billing errors attributable to the applicable transaction may be corrected through a refund or other appropriate adjustment.

Duplicate and verified incorrect charges may be addressed regardless of whether the standard 7-day refund period has expired.

To request a refund, cancellation assistance, or report a billing problem, contact:

danielvieirat@proton.me

Where available, please provide:

• your full name;
• the email address used for the purchase;
• the product purchased;
• the approximate purchase date;
• the transaction or order identifier; and
• a brief explanation of your request or issue.

Please do not send complete payment card numbers, passwords, security codes, or other sensitive authentication information by email.

We may request additional information reasonably necessary to identify the transaction, verify the purchaser, investigate the request, or prevent fraud.

Refund requests submitted within the applicable 7-day period will be reviewed and processed subject to this Policy, applicable law, transaction verification, and any mandatory requirements of the platform through which the purchase was completed.

Requests submitted outside the standard refund period will be evaluated according to the circumstances described in this Policy.

Submitting a request does not guarantee a refund when the request falls outside the applicable refund eligibility requirements.

Approved refunds will generally be returned to the original payment method or processed through the platform that handled the original transaction.

The time required for the refunded amount to appear may depend on the payment provider, commerce platform, financial institution, payment method, and other circumstances outside Nexora Digital's control.

Nexora Digital cannot guarantee the exact date on which a financial institution will post an approved refund.

When a purchase is refunded, reversed, or otherwise canceled, access associated with that purchase may be suspended or terminated.

This may include access to:

• software or applications;
• subscription services;
• digital content;
• downloads;
• content libraries;
• account entitlements; or
• other functionality associated with the refunded purchase.

Where only part of an order is refunded, access may be adjusted to reflect the products or services that remain paid.

We encourage customers who believe there is a billing, access, or product-delivery problem to contact us first so that we have an opportunity to investigate and resolve the issue.

Nothing in this Policy prevents a customer from exercising legitimate rights available through their payment provider, financial institution, or applicable law.

If a payment dispute or chargeback is initiated, Nexora Digital may provide relevant transaction, purchase, access, fulfillment, and customer communication records to the applicable payment provider, commerce platform, acquiring institution, or financial institution as reasonably necessary to respond to the dispute.

Access associated with a disputed or reversed payment may be suspended or terminated where appropriate, subject to applicable law and mandatory platform requirements.

Some Nexora Digital products may be purchased through third-party commerce platforms, payment providers, app marketplaces, or other authorized sales channels.

These providers may maintain their own cancellation, refund, dispute, and transaction procedures.

Where a third-party platform controls the refund process, customers may be required to submit or complete a refund request through that platform.

If a mandatory platform policy or applicable law provides rights that conflict with or exceed this Policy, the applicable mandatory requirements will govern the relevant transaction.

The standard 7-day refund period also applies to eligible promotional or discounted purchases unless different terms are clearly disclosed before purchase.

For bundles or multi-product offers, refund eligibility may depend on the structure of the offer and the applicable purchase terms.

Any approved refund will generally be based on the amount actually paid rather than the standard or undiscounted price of the product.

Nexora Digital reserves the right to investigate refund requests that reasonably appear fraudulent, abusive, duplicative, or intended to obtain digital products or services improperly without payment.

Examples may include repeated purchases and refund requests demonstrating a pattern of abuse, fraudulent payment activity, unauthorized redistribution, or intentional misuse of the refund process.

We may deny a discretionary refund where there is reasonable evidence of fraud or abuse, subject to applicable law and mandatory consumer rights.

Nothing in this section permits Nexora Digital to deny a refund that must legally be provided.

Nothing in this Policy is intended to exclude, restrict, or waive consumer rights that cannot legally be excluded, restricted, or waived.

Depending on your jurisdiction, you may have additional mandatory rights concerning digital content, subscriptions, automatic renewals, defective services, cancellation, withdrawal, or refunds.

If applicable mandatory law provides greater protection than this Policy, those legal requirements will apply.

This Policy should be read together with our:

• Terms of Service;
• Privacy Policy;
• End User License Agreement (EULA), where applicable; and
• any product-specific terms or disclosures presented before purchase.

Where a specific product has additional refund or cancellation conditions, those conditions will apply to that product to the extent they are consistent with applicable law.

Nexora Digital may update this Refund & Cancellation Policy from time to time to reflect changes in our products, billing practices, business operations, sales channels, or legal requirements.

Material changes will be communicated where required by applicable law.

Changes will generally apply prospectively and will not reduce rights already acquired in connection with an earlier transaction where prohibited by law.

For refund, cancellation, billing, or product-access questions, please contact:

Nexora Digital
Av. Ayrton Senna da Silva, 2198 - Piedade
Jaboatão dos Guararapes, PE 54410-240
Brazil

Support Email: danielvieirat@proton.me
Website: https://nexoradigitalhq.com